Kemako helps brands not only navigate through the digital world, but first and foremost, it steers them through the company transformation, redefining the ways and organizations to contact customers, both online and offline. Our approach to multichannel marketing facilitates solutions and ecosystems that intuitively connect people, technologies and knowledge, based on hard data and across multiple media. Consumers are aware of their choices and they expect the brand to communicate with them in a highly consistent manner across a variety of touchpoints. Committing yourself and developing a relationship with customers nowadays is a much more complex process than ever before due to the complexity of the modern world, where content is “consumed” on different platforms, with technology evolving so fast that marketing strategies find it hard to keep up with these changes.
The place and channel of communication become secondary to the ever more important need to reach the users online or offline, get their attention and present to them an attractive offer in the real time.
Redefining how brands connect with customers online and offline
When developing a customer communication strategy, we try to understand and learn, together with our clients, how to build a value for customers. We strive to learn more about customers, their behaviour and habits in order to deliver to them what they actually desire and may find useful – naturally, in the right place at the right time. For eCRM activities we use multidimensional data, create personas and try to make the best possible use of talking to customers or of messages displayed to them.
Our offer includes providing communication services across all communication channels – traditional and modern, whether standard or tailored. We create them specifically to respond to the individual needs and expectations of our contractors’ clients.
A call centre is a team of customer service specialists who field customer calls. Mainly call centres focus on customer satisfaction and offer support, also to concentrate on boosting sales, increasing lead generation, and acquiring new customers. It accepts inbound calls and makes outbound calls.
Delivering exceptional service for unparalleled customer satisfaction
Ensuring every customer inquiry is met with prompt and professional assistance
Strategically reaching out to grow your customer base and boost sales
An outbound customer support is a customer service or sales operation that makes outgoing calls to customers or prospects. Outbound call centers require unique technology, KPIs, and compliance requirements. Outbound call centers differ from inbound by primarily being used for sales, telemarketing, fundraising, and market research.
Maximize Your Outreach
“Effective Outbound Call Center Solutions for Sales and Marketing.”
An inbound customer support primarily handles incoming customer phone calls for customer support, inquiries, and technical assistance. It is equipped with technology that allows for call routing to each department and offers features such as IVR, call recording, automatic callback, and call transfers. With professional inbound call center software, businesses can efficiently manage incoming customer interactions, enhance agent efficiency and productivity, ensure greater customer satisfaction, and ultimately cut down on call center expenses.
Enhance Customer Experience
“Effective Inbound Customer Support Solutions for Superior Support.”
Customer Support are essential service providers for businesses of all sizes, enabling them to increase sales, enhance customer support, and streamline operations. By leveraging specialized technology and skilled agents, call centers handle a wide range of tasks including customer inquiries, technical support, telemarketing, and order processing.
Ready to transform your business? Contact us today to learn more about our specialized services designed to drive success.
Tailored Solutions for Your Business Needs
Feel free to reach out to us for any inquiries or support. We’re here to help you with all your business needs.
